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Designing for accessibility from the start

Why accessible digital services begin in discovery, design and editorial work.
Two colleagues working together with laptops at a table

Accessibility is not a final testing phase. It starts with understandable requirements, clear content and components whose states are designed and tested together.

Teams that involve people with different usage situations early avoid costly rework and create better services for everyone.

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Synthetic portrait of the fictional person Anna Keller

Anna Keller

Head of Digital Services

Contact for accessible service portals and user-centred public services.