Accessible digital applications

Starting point

Historically grown forms, inconsistent terminology, and fragmented guidance made even common applications unnecessarily difficult. People using assistive technologies encountered avoidable barriers.

A shared approach

Service teams, editors, and users prioritised the most important journeys. A reusable form pattern, plain language, and automated accessibility testing became part of the definition of done.

Result

Applications require fewer steps, editorial changes are published centrally, and new services inherit patterns that have already been tested. The team can continue improvements against the same quality criteria.