New digital service portal launched

The new service portal brings frequently used public services together in an accessible, mobile-friendly interface. Editors, service teams, and users reviewed the most important journeys together. Clear entry points lead to applications, appointments, and personal messages. Every processing status is explained in plain language so that infrequent tasks can also be completed with confidence. The portal was tested with keyboards, screen readers, and several zoom levels. Feedback from those sessions informed the navigation, help text, and confirmation pages.

Services without detours

• Select digital or in-person consultations directly and receive confirmation through the preferred contact channel
• Track active applications in plain language and identify the next step in time
• Send secure questions with relevant documents to the responsible service team
• Use information and forms fully with a keyboard, screen reader, and magnification

The platform will be extended step by step. New services inherit the tested content patterns and accessible components so that orientation and operation remain dependable throughout. A shared editorial team maintains terminology, contact routes, and deadlines centrally and checks changes before publication. Service teams can update their own information without changing established interaction patterns. For longer processes, users receive a concise summary, can add specific documents, and can see which team is handling their request. The service offer grows without compromising clarity, privacy, or digital participation.